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For damage/ defect/ missing item claims, a proper unboxing video is a must. Customers may need to submit additional photos/ videos if required.

Return & Refund Policy

CategoryEligible for Return/ Refund (on submission of satisfactory evidence)Not Eligible for Return/ Refund
Common (applicable for all categories)
  • Complaint logged within 15 days of delivery of order
  • Complaint logged through registered email ID (Delhivery email IDs only)
  • Complaint logged through same email ID from which order was placed
  • Extra amount collected as COD
  • Complaint logged > 15 days after delivery of order
  • Complaint logged through unregistered email ID
  • Complaint logged through different email ID from which order was placed
  • All complaints wherein customer fails to provide the required evidence
  • Complaints related to pricing of products giving reference of online marketplaces or same product listed at different pricing on buyfromauction.in
Appliances
  • Brand differences (for products with selling price >1000 INR)
  • Damaged, defective products, issue with functionality
  • Major part (which impacts core functionality) missing
  • Counterfeit products
  • Product delivered is completely different from their description on the website except for color
  • Brand differences (for products with selling price ≤1000 INR)
  • Product stopped working after use
  • Missing accessories which do not impact core functionality of the product (e.g., TV remote, TV stand, AC remote, etc.)
  • Color differences
  • Minor scratches, dents
Beauty, Personal Care & Toys
  • Brand differences (for products with selling price >500 INR)
  • Expired, damaged products
  • Product delivered is completely different from their description on the website
  • Partial/ full content missing
  • Leaked products
  • Brand differences (for products with selling price ≤500 INR)
Outdoor Gear
  • Brand differences (for products with selling price >500 INR)
  • Products with major damages, defects & dents
  • Brand differences (for products with selling price ≤500 INR)
  • Products with minor scratches
Electronics
  • Brand differences (for products with selling price >500 INR)
  • Damaged, defective products, issue with functionality
  • Counterfeit products
  • Product delivered is completely different from their description on the website except for color
  • Brand differences (for products with selling price ≤500 INR)
  • Product stopped working after use
  • Color differences
Fashion
  • Brand differences (for products with selling price >500 INR)
  • Size difference with respect to website description
  • Product delivered is completely different from their description on the website except for color
  • Copy/ replica products (selling price >500 INR)
  • Brand differences (for products with selling price ≤500 INR)
  • Color differences
  • Copy/ replica products (selling price ≤500 INR)
Groceries
  • Brand differences (for products with selling price >500 INR)
  • Expired, damaged/ leaked products
  • Partial/ full content missing
  • Torn/damaged packaging
  • Brand differences (for products with selling price ≤500 INR)
Home
  • Brand differences (for products with selling price >500 INR)
  • Product delivered is completely different from their description on the website except for color
  • Damaged, defective products, issue with functionality
  • Product stopped working after use
  • Brand differences (for products with selling price ≤500 INR)
  • Color differences
  • Minor differences in product (e.g., glass jar having steel cap instead of wooden cap)
Mobiles & Laptops
  • Product mismatch
  • Locked product
  • Damaged, defective products, issue with functionality
  • Scratches and dents on screen body
  • Packing damaged but no issue with product
  • Product stopped working after use
  • Charger missing

 

Note

  1. We do not offer any replacements.
  2. Items from buyfromauction.in are sold as-is without any warranty. Please disregard warranty information (if any) listed in the product descriptions.
  3. Email is the only communication channel through which the Customer Care team will reach out to customers and vice versa.
  4. Email complaints tagging people other than customer.care@buyfromauction.in from inside or outside of the organization may not be considered for scrutiny.
  5. After a complaint is raised, the Customer Care team will revert with an update within 7 business days.
  6. Return/ refund claims will be scrutinized based on evidence furnished by the customer. As a general rule, customers need to submit a product unboxing/ unpacking video with proper clarity. CCTV footage may not be considered for evaluation. Customers may also need to furnish additional evidence in the form of photos, videos, etc., if asked for.
  7. Every return/ refund case will be subject to verification and processed at the sole discretion of the Customer Care team. The Customer Care team’s decision for return/ refund of product(s) will be final.
  8. For cases such as extra amount collected, expired grocery & beauty products, etc., which are deemed eligible for direct refund, the Customer Care team will furnish a refund form after verification of case details. Once the form is filled in and submitted by the customer, the refund process will be initiated.
  9. If any product is found eligible for return, the customer care team will arrange pickup within 7 business days after the complaint is validated. In such cases, no refunds will be made if the customer fails to return the product in as received condition. In the event of an unsuccessful pickup, a maximum of 2 additional attempts will be made. However, if the pickup is unsuccessful due to cancellation by the customer, no further attempt will be made.
  10. The refund process will be initiated after the product is returned to the origin location and the refund form is submitted by the customer.
  11. Funds will be transferred to the bank account provided by the customer in refund form within 30 days from the date of form submission (provided that the claim is validated by the Customer Care team).

Contact Info

Customer Care Email:

customer.care@buyfromauction.in

Useful Links

Return & Refund Policy
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